At EaseUnlock.com, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services.
Information We Collect
When you use our services, we may collect the following types of information:
- Personal Information: Name, email address, WhatsApp number, IP address.
- Device Information: IMEI number, phone model.
- Transaction Information: Payment details processed securely (we do not store credit card information).
- Technical Data: Browser type, operating system, and referring URLs.
How We Use Your Information
We use your data for the following purposes:
- To provide Remote and IMEI-based unlocking services.
- To process payments securely.
- To contact you via email or WhatsApp for service-related support and order updates.
- To analyze and improve website performance and customer experience.
- To comply with legal obligations and resolve disputes.
Payment Processing
We use Paddle.com as our authorized reseller and Merchant of Record. Paddle handles all payment transactions, including invoicing, tax calculation (VAT/GST), and refund processing. When you make a purchase, you agree to Paddle’s Privacy Policy and Terms of Service.
4. Communication & Support
We may contact you using the email or WhatsApp number you provide to deliver your order or provide technical support. We will never sell or share your personal contact details with third parties for marketing purposes.
5. Data Sharing
We do not sell or trade your personal information. We may share limited data with trusted partners strictly for the purposes of:
- Payment processing (Paddle).
- Technical support (e.g., remote USB unlock sessions).
- Legal or regulatory compliance, if required.
6. Data Retention
We retain your personal data only as long as necessary to fulfill your order or comply with legal obligations. IMEI and related data may be stored temporarily for diagnostic and verification purposes, but are removed upon order completion or request.
7. Cookies
We use cookies to:
- Track website traffic using Google Analytics or similar tools.
- Store your preferences for a better user experience.
- Manage session and login data securely.
You can control cookies through your browser settings at any time.
8. Your Rights
Depending on your location, you may have rights under data protection laws, including:
- The right to access, update, or delete your personal data.
- The right to object to processing or request data portability.
- The right to withdraw consent (where applicable).
To exercise your rights, contact us at [email protected].
9. Security
We take data security seriously and implement industry-standard safeguards to protect your data from unauthorized access, alteration, or disclosure. These include HTTPS encryption and secure payment gateways.
10. Children’s Privacy
EaseUnlock.com is not intended for individuals under the age of 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated effective date at the top.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: [email protected]