Refund Policy

Last Updated: June 2026

We stand behind our work. If we can’t complete your unlock, you won’t pay for it. This policy explains exactly when refunds apply and when they don’t — in plain, honest language.

All refund requests must be submitted within 60 days of your order date.

When You’re Eligible for a Refund

  • We are unable to unlock your device after following all required steps
  • You cancel your order before we begin processing it
  • The service fails after all instructions were correctly followed on your end

When Refunds Will Not Be Issued

Incorrect IMEI or information provided No refund if the wrong IMEI, device model, brand, or service was submitted and an unlock was attempted or produced.

Device already unlocked If our system or technician confirms your device was already unlocked before we started, no refund applies.

Knox Guard protected devices Our FRP unlock service does not support Samsung Knox Guard (KG) locks. Orders placed for Knox Guard protected devices are non-refundable.

Unlock completed, user-side issue If the unlock was successfully processed on our end but didn’t work due to user error, software conflict, or incorrect setup — a refund is not guaranteed. Supporting proof (screenshot or video) must be provided for review.

Non-cooperation or missed sessions No refund if you fail to respond, miss a scheduled remote session, refuse to follow technician instructions, or do not provide required device access.

Blacklisted, lost, or stolen devices We do not unlock or refund orders for devices reported as lost, stolen, blacklisted, or involved in fraud.

Change of mind after processing begins Once your order has begun processing, cancellations are not eligible for a refund.

Delivery delays Estimated unlock times can be affected by third-party systems outside our control. Delays alone do not qualify for a refund.

Requests submitted after 60 days Refund requests submitted more than 60 days after the order date will not be considered.

Wrong Service or Device Selected

If you selected the wrong device brand, model, or service, please contact us immediately. If processing has not yet started, we will cancel and issue a refund minus the $2 processing fee. If processing has already begun, the order is non-refundable.

We strongly recommend contacting us via live chat before placing your order if you are unsure which service applies to your device.

Payment Processing Fee on Refunds

For refunds requested due to an unsupported device, a $2 processing fee is deducted to cover non-recoverable payment gateway costs. For all other eligible refund reasons, we cover the processing fee ourselves.

Cryptocurrency Payments (USDT TRC20)

Crypto refunds are processed back to you, exchange fee minus the $2 network fee. If the refund amount is less than $2 due to the network fee, no refund will be issued.

Wrong network or wallet address: If payment is sent via the wrong network (e.g. ERC20 or BEP20 instead of TRC20) or to the wrong wallet address, we cannot process a refund under any circumstances. Always verify the network and wallet address before sending. Contact us first if you are unsure.

Administrative Fee

If an IMEI check or technical lookup (GSX check, account status) was carried out due to incorrect service selection, a $2.99 administrative fee will be deducted in addition to any applicable processing fee.

Chargeback Policy

Please contact us before filing a chargeback with your bank or payment provider. We maintain full transaction records and will provide complete evidence to your bank for any dispute. Fraudulent chargebacks may result in permanent account suspension.

How to Request a Refund

Contact us with the following details:

Please include your Order ID, IMEI or serial number, and a clear description of the issue. For remote USB sessions, please attach screenshots or a short video as proof if you believe the service was unsuccessful.

We aim to review all refund requests within 24–48 hours.

Refund Processing Time

Once approved:

  • PayPal — 1–3 business days
  • Cryptocurrency (USDT TRC20) — a few minutes to a few hours

All refunds are subject to approval.