Last updated: November 2026
EaseUnlock.com (“we”, “us”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Contact details: your name and email address, provided at checkout.
- Device details: IMEI or serial number and phone model, needed to check compatibility and complete your order.
- Order and payment records: the order details, the payment method used, and the transaction ID or hash needed to confirm your payment. We do not collect or store your wallet’s private keys or exchange login details.
- Rental account data: if you rent tools, the login credentials issued for your rental.
- Technical data: browser type, operating system, device type, and referring website, collected through cookies and analytics tools.
We do not collect any other personal information.
2. How We Use Your Information
- To provide FRP removal and unlocking services.
- To check device compatibility and verify that orders are legitimate.
- To confirm payments and process refunds.
- To provide rental access and support.
- To contact you about your order by email.
- To understand how the site is used and improve it.
- To meet legal obligations and resolve disputes.
3. Payments
We currently accept cryptocurrency payments through Binance Pay and USDT (TRC20 on the Tron network). Payments are processed by those services under their own privacy policies. Blockchain transactions are public and permanent, so we cannot alter or delete them. We use transaction details only to confirm and record your payment.
4. Communication and Support
We contact you by email at the address you provide, to deliver your order, schedule remote sessions, and provide support. We never sell your contact details or share them for marketing.
5. Remote Sessions
If you choose a remote session, we connect to your device while you are present. We only work on the unlocking process, and we never ask for your passwords. You can end the session at any time.
6. Data Sharing
We do not sell or trade your personal information. We share limited data only where needed with:
- Payment services, to process your payment.
- Unlock service providers, who may receive your IMEI or device details to complete your order.
- Website hosting and email providers, who help us run the site.
- Authorities, if required by law.
7. Data Retention
We keep device data (such as your IMEI) only as long as needed to complete your order, then delete it, or earlier if you ask. We keep basic order records (name, email, order details, payment confirmation for few months to handle refunds, disputes, and legal requirements, then delete them. Blockchain records cannot be deleted.
8. Cookies and Analytics
We use cookies to keep the site working and, if enabled, to measure traffic through Google Analytics or similar tools. You can control or block cookies in your browser settings at any time.
9. Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal data, to object to or restrict processing, to request a copy of your data, or to withdraw consent. Email us at support@easeunlock.com and we’ll respond within 30 days. Some records, such as blockchain transactions, cannot be changed or removed.
10. Security
We use HTTPS encryption and reasonable technical measures to protect your information. No online service can guarantee complete security, but we work to keep your data safe.
11. International Use
We serve customers worldwide and operate from the UAE, so your information may be processed outside your own country.
12. Children’s Privacy
EaseUnlock is not intended for anyone under 16, and we do not knowingly collect data from children.
13. Changes to This Policy
We may update this policy from time to time. The current version is always on this page with its effective date.
14. Contact Us
Email: support@easeunlock.com