Delivery Policy


Last updated: November 2026

All services on EaseUnlock.com are delivered digitally. This policy explains how and when you will receive your order.

1. Delivery Method

We deliver unlock confirmations, instructions, rental access details, and remote session arrangements by email, to the address you entered at checkout. Please make sure it is correct.

2. Delivery Timeframes

  • IMEI/SN services: Most orders are completed within 1 to 24 hours after payment is confirmed. Some may take longer depending on the device and the systems involved.
  • Remote USB services: Sessions are scheduled by email between 11:00 and 23:00 GST (UTC+4), at a time that suits you, and are completed during the session.
  • Tool rentals: Login details are sent by email after payment is confirmed. Your rental period starts from the moment the credentials are delivered, not from your first login. Please log in and use the tool within your rental time.

If your order is taking longer than expected, email us and we will give you an update.

3. Order Processing

  • Processing begins after your payment is confirmed. Crypto payments may take a few minutes to confirm on the network.
  • For IMEI/SN services, you must provide the correct IMEI/SN and device model.
  • For remote USB services, we will contact you by email to arrange the session.
  • Missing or incorrect information may cause delays.

4. If You Have Not Received Your Order

If you have not received your confirmation, instructions, or login details within the expected time:

  1. Check your spam or junk folder.
  2. If you still can’t find it, email support@easeunlock.com with your order number, and we will check your order and reply as soon as possible.

5. Tool Rental Access

Your rental time begins when we deliver your credentials, so please log in as soon as you receive them. If they do not work, email us within 15 minutes with your order number, and we will verify the problem and replace them with new access and a new rental period. Time that passes without a login attempt is not extended or refunded. See our Refund Policy for rental terms.

Most tool rentals are delivered right after payment is confirmed. If the tool you ordered is temporarily unavailable, we will deliver your access as soon as it becomes available, which may take a little longer than usual. If you would rather have a refund than wait, email support@easeunlock.com with your order number, and we will process it, less the network fee, if any (see our Refund Policy). Your rental period starts when we deliver your credentials.

6. Refunds and Cancellations

If we are unable to complete your service, you may be eligible for a refund. Refund conditions, fees, and timing are explained in our Refund Policy.

7. Accuracy of Information

You are responsible for providing accurate information, including:

  • IMEI number
  • Device model
  • Serial number (if required)

Incorrect information may cause failed or delayed delivery, and orders with wrong details submitted may not be refundable, as described in our Refund Policy.

8. Support

For questions about your delivery or order status, email support@easeunlock.com with your order number.